Shipping Policy (English Version)

OrbisPlant is a professional e-ink display manufacturer serving global B2B partners including distributors, system integrators, brand operators and OEM/ODM clients. Below are the formal shipping and delivery terms for all business orders.

1. Order Lead Time

Lead time commences upon confirmation of the official purchase order and receipt of deposit payment (if applicable).

Order Type

Lead Time (Working Days)

Notes

Sample orders

3–7

For standard stocked models

Small batch orders (≤500 pcs)

7–15

Standard models with available raw materials

Bulk production orders (500–5,000 pcs)

15–30

Standard mass production models

OEM / custom orders

30–45

Subject to customization complexity; final schedule confirmed in quotation

All lead times are estimates based on normal production conditions and material availability. Peak seasons, supply chain disruptions or force majeure events may affect delivery schedules, in which case we will notify you in advance.

2. Shipping Terms & Methods

  • Incoterm: FOB Shanghai (Incoterms 2020)Subject to the stipulations in the proforma invoice and purchase order.

Available shipping methods:

  • Express courier (DHL / FedEx / UPS / TNT): 3–7 working days in transit, suitable for samples and urgent small batches
  • Air freight: 5–10 working days in transit
  • Sea freight (FCL / LCL): 20–35 working days in transit, suitable for bulk orders
    • Unless otherwise agreed in writing, all local charges before the goods are loaded on board at Shanghai Port shall be borne by the seller; freight, insurance, customs clearance, import duties and taxes after loading shall be borne by the buyer.
    •  

3. Order Processing & Shipment Notification

  1. Upon order confirmation, we will issue an official order acknowledgment with the estimated delivery schedule.
  2. When production is completed and goods are ready for dispatch, we will send a shipping notification email containing:
  • Tracking number / bill of lading number
  • Full logistics tracking link
  • Packing list and commercial invoice for customs clearance
    1. Pre-shipment inspection at our factory is available upon request. Please arrange the inspection within 3 working days after receiving the goods-ready notification.

4. Delivery & Risk Transfer

  • Title and risk of loss or damage to the products shall pass to the buyer at the agreed delivery point in accordance with the specified Incoterms.
  • All delivery timeframes are estimates only. Delays caused by customs clearance, extreme weather, port congestion, peak holiday seasons or other unforeseen factors beyond our logistics control shall not constitute a breach of contract.
  • If your shipment has not arrived within the estimated timeframe, please allow an additional 5–7 working days for potential transit delays before contacting us.

5. Delivery Issues & Claims

  • If the package is confirmed lost, physically damaged in transit or short-shipped, please notify our business support team within 7 calendar daysof receipt (or the scheduled delivery date for lost shipments), with your order number and supporting photo evidence.
  • Verified cases will be resolved via free replacement, reshipment or credit memo, in accordance with our after-sales policy.
  • Claims submitted beyond the 7-day window or without valid evidence may not be accepted.

6. Important Reminders

  • Please provide complete and accurate shipping information at the time of order placement, including company name, contact person, full address, phone number and tax ID. We are not liable for delivery failures or returns caused by incorrect or incomplete address information provided by the buyer.
  • Shipping address and consignee information cannot be modified once the shipment has been dispatched.
  • For orders with special packaging, labeling or shipping requirements, please specify in the purchase order and confirm with our sales representative prior to production.
  • A quantity tolerance of ±1% is applicable to bulk production orders due to normal manufacturing yield variation; final invoicing will be based on actual shipped quantity.

Thank you for choosing OrbisPlant as your e-ink display solution partner. We are committed to reliable production scheduling and transparent logistics coordination to support your business growth.